Self Service Kiosks

We’ve entered the decade of self-service. Customers value the convenience, consistency, and self-control of automated transactions over a friendly smile.

According to Robert Goodwin, managing vice president for Gartner, consumers are driven to the self-service kiosks that are available for banking, airport check-in, and other retail transactions because it typically results in a better experience in less than dealing with face-to-face transactions.

“Self service equals control,” Goodwin said. “And what people value most in day-to-day transactions is a sense of control.” It’s common practice for individuals to encounter inexperienced sales people, long lines, and companies that are closed when you want to do business. As a result, opportunities to conduct transactions online, or using self-service kiosks have become a welcome alternative to most consumers.

With the rapid progression in computer hardware and software applications, interactive computer kiosks have become exciting tool for marketing, sales and education.

Icon Interactive™ is uniquely qualified to manage or implement touchscreen kiosk projects. We have a wide range of experience designing and deploying customized and standarized kiosk solutions. We can bring your project from concept and design through to pilot testing and subsequent rollout.